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April 21, 2011 in Resources

Frequently Asked Questions

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Is the shredding process secure?
Yes. The document shredding process takes place in a secure environment. Limited access to our storage facility, all employees are screened and undergo criminal background checks regularly. Business is Endorsed by BBB and the BNBA Chamber Of Commerce. Public Notary to witness the shredding and sign off the certificate of destruction. The certificate will be mailed to you within 10 days of the custody date.

We have an in-house office shredder so why would I need your service?
It is much more cost-effective to deal with us. Amortization of a shredder, as well as labor, maintenance, and disposal cost, are usually much higher than expected – not to mention the noise, mess, and dust produced by an office shredder and the fact that employees need to separate paper, remove paper clips and staples, etc. In fact, we can guarantee a minimum of 25% savings when compared to the cost of using your in-house shredder.

We store our records so why do we need a shredding service?
The period of time that business records are stored should be determined by a retention schedule that takes into consideration the records’ usefulness to the business as well as legal requirements. From a risk management perspective, once this period has passed, the only acceptable way of discarding these records is to destroy them using a method that ensures complete destruction. Oftentimes, documenting the exact date and method used for destruction is not only prudent but a legal requirement.

Are the documents Recycled upon destruction?
Yes, we recycle 100% of the shredded documents. CDs and Non-recyclables will get incinerated.

What are your fees?
We know that other companies charge hidden fees from Fuel and environment surcharges to pick-up charges. At Neighborhood Parcel, you pay as you go! Simply drop off the documents, and you pay by the pound. No fuel or Environment surcharges. We make shredding convenient and affordable. See Shredding Rates

Do I need an Appointment?
No, simply stop by during our store hours and we will be glad to help you. Our office location here.

Do I need to sort the paper?
No. Our employees are trained to quickly and accurately shred the material. Also, you do not need to remove paper clips, staples or binder clips. Our industrial shredder is equipped to handle paper clips and staples.

What method of payment do you accept for the service?
We accept all major credit cards including American Express and Discover Cards. Our drivers are equipped with Mobile Credit Card processing so they can process payment at your location. Your Credit Card will not leave your sight and you will receive an electronic receipt via your choice Texted Message or email.

Can I watch my documents be shredded?

Sorry, the actual shredding is done on different days of the week at our industrial plant. We do not allow visitors for liability and security reasons. However, the shredding service is secure and meets the latest MA privacy and HIPAA requirements. A Notarized Certificate Of Destruction can be made available upon request. * Additional fees may apply.

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